Returns / Replacements

RETURN FOR EXCHANGE OF GOODS

In case of exercising the right of return for "exchange of goods", the procedure to follow is as follows:

- Write an email to: resi@apocalissesoldout.it within 14 days of receiving the purchased product describing the reasons that led to the opening of the return procedure.

- Follow the return procedure communicated by our Customer Service.

Make sure the products are in the same condition you received them, with all tags attached.
We will only replace or refund items returned under the following specific conditions: your items must be New and Unwashed in order to return them; So unworn and unwashed items can be returned within 14 days of purchase.
If your return does not meet the conditions listed, the package will be sent back to you.

The return of the product must take place within 48 hours of receiving the email received from our Customer Service with the procedures to follow, the return will be managed within 3-4 working days following the date of receipt of the goods returned to our warehouse. The outcome of the same will be communicated within the same period (acceptance with replacement of the product or refund in case of impossibility of replacement). Refunds are made through the same payment method made by the Customer at the time of purchase on this website, in case of purchase with "Cash on Delivery" payment the refund to the Customer will be made via bank transfer or Paypal, to the coordinates expressed and declared by the Customer via email during his request in the return procedure.

In the event of an exchange of goods, the shipment of the new product to the customer is free in Italy only once, but the only costs of returning the product for exchanges of goods are borne by the customer.

WITHDRAWAL

Pursuant to European legislation you can withdraw from the contract stipulated with ApocalisseSoldOut® within 14 days from the date of delivery of the purchased products.

This means that, if for any reason you are not satisfied with the products you ordered, it will be sufficient for you to inform us of your intention to return the products within 14 days of delivery of the same without giving us any reason, by completing and signing the Withdrawal Form which found here and by sending the same to the email address: resi@apocalissesoldout.it (or you can use any other unambiguous means of communication such as "Registered Letter AR" or "PEC").

To comply with the withdrawal deadline, it will be sufficient for you to send us your communication before the withdrawal period expires.
The products must be returned without delay and in any case no later than 14 days from the date on which you communicated to us your decision to withdraw from the contract with ApocalisseSoldOut®.

To exercise the Withdrawal it is essential that the purchased goods are intact and equipped with all tags, that the items have the original packaging, and are New and Unwashed in order to be able to return them: Therefore, if you wish to return a product, furthermore, we ask you not use it other than as reasonably necessary to decide whether to keep it or not: this means that you can try on the items to check their fit and size, but you cannot wear or wash them. If you fail to comply with these instructions, this will result in a reduction in the value of the product, and we may hold you responsible for this reduction in value based on use.

The price paid will be refunded within 30 days following the date of return of the goods, including delivery costs. NB: the costs of returning the goods are the sole responsibility of the customer.
However, we may withhold the refund until we have actually received the returned products or until you have provided us with evidence that you have returned the products (whichever occurs first).

The right of withdrawal cannot be applied in the case of Personalized Products requested at the time of placing the Order.